Our policy is valid for a period of 30 calendar days from the date of the purchase. If you are not satisfied with the service, you can ask for a refund. If the period of 30 days has lapsed since the purchase, we can’t, unfortunately, offer you a refund.

One-to-One Services: One-to-one services including but not limited to coaching, consulting, personal training are non-refundable. Once a customer has engaged in a one-to-one service with Athlete Fix, they are not eligible for a refund.

Digital Products: Customers are eligible for a refund on digital products from Athlete Fix as per the criteria specified below.

Refund requirements
The following criteria must be met to qualify for a refund:

Customer’s account must be in good standing

If the conditions listed above are not met, we reserve the right not to issue a refund.

Conditions that need to be met prior authorisation of a refund
The customer must have gone through at least 70% of the course material and must be able to provide feedback, as to why the content is not satisfactory. We accept feedback that describes to us what the content is missing and what can be improved so that we are able to improve the product. The customer must also contact our support e-mail address (insert support email) with their initial refund request and provide the above- mentioned feedback upon request. The feedback will be accepted if provided in a WORD document form or equivalent. This will give us tangible evidence that the customer has made an effort to work with the content and has gone through a large portion of it.

If the customer is a Healthcare or Fitness Professional: Upon requesting the refund, the customer must be truthful to the fact that they have gained nothing from the product, learned nothing new and all of the content that they had access to was already something that they had knowledge of.

If the customer is not a Healthcare Professional: The customer must have given sufficient time for the plan to take effect and documented that they have done so in a WORD document or equivalent.

Contacting us
If you have any questions, concerns, or complaints regarding this Agreement, we encourage you to contact us using the details below:

support@jayjee793.weballly.com